This Refund and Cancellation Policy applies to all purchases made through Memora ("we", "us", or "our"). By making a purchase, you agree to this policy.

1. No Refund Policy

All sales are final. Due to the digital nature of our Service and immediate delivery of AI-generated books, we do not offer refunds, exchanges, or cancellations once:
• Payment has been successfully processed, AND
• Your book generation has been initiated

2. Why We Don't Offer Refunds

Memora provides custom AI-generated digital content that is:
• Instantly created based on your unique inputs
• Immediately delivered to your email as a PDF file
• Non-returnable digital goods that cannot be "un-used"
• Custom-made specifically for you and cannot be resold

Once your book is generated and delivered, the service has been fully rendered.

3. Pre-Purchase Considerations

Before completing your purchase, please:
• ✓ Review your prompts, themes, and character information carefully
• ✓ Verify your email address is correct
• ✓ Understand that AI-generated content may vary in quality and style
• ✓ Confirm you agree to our Terms of Service
• ✓ Ensure you understand that all sales are final

Once you click "Generate" or "Purchase," you acknowledge that you cannot cancel or request a refund.

4. Technical Issues and Exceptions

We may provide a refund or regeneration only in the following limited circumstances:

4.1 Payment Errors

• You were charged multiple times for the same book due to a technical error
• You were charged but no book generation was initiated
• The charged amount was incorrect due to a system error

Action: Contact us within 48 hours of the transaction with proof of the error.

4.2 Delivery Failures

• Your book was not delivered to your email due to a technical issue on our end
• The PDF file is corrupted and cannot be opened

Action: Contact us within 7 days of purchase with:
• Your order confirmation or transaction ID
• The email address you used
• Description of the issue

Resolution: We will resend your book or regenerate it. Refunds will only be issued if we cannot resolve the delivery issue.

4.3 Service Outages

• Our Service was completely unavailable and your payment was processed but no book was generated

Action: Contact us within 7 days with your transaction details.

5. What is NOT Eligible for Refunds

You are not entitled to a refund if:
• ❌ You are dissatisfied with the AI-generated content, style, or quality
• ❌ You made a typo in your prompts or character names
• ❌ The AI interpretation differs from your expectations
• ❌ You entered an incorrect email address and did not receive your book
• ❌ Your email provider blocked or filtered our delivery email (check spam/junk folders)
• ❌ You no longer want the book after it has been generated
• ❌ You changed your mind after purchase
• ❌ You accidentally made a duplicate purchase (please check carefully before purchasing again)
• ❌ You violated our Terms of Service

6. Cancellations

Before Payment is Processed:
You may cancel your order before clicking the final "Purchase" or "Pay" button.

After Payment is Processed:
Cancellations are not possible once payment has been processed and book generation has begun. The process is automated and immediate.

7. Chargebacks and Disputes

Unauthorized Chargebacks:
• If you file a chargeback or payment dispute without first contacting us, we reserve the right to:
▪ Suspend or terminate your account
▪ Ban you from future use of the Service
▪ Pursue legal action for fraud

Legitimate Disputes:
• Please contact us first at info@memoraaa.com before initiating a chargeback
• We will work with you in good faith to resolve legitimate issues
• Keep records of your transaction and communication with us

8. How to Request a Refund (Exceptional Cases Only)

If you believe you qualify for a refund under Section 4, contact us with:
Email: info@memoraaa.com

Include:
1. Your full name
2. Email address used for purchase
3. Transaction ID or order confirmation
4. Date and time of purchase
5. Detailed description of the technical issue
6. Screenshots or proof of the problem (if applicable)

Response Time:
• We will respond within 5-7 business days
• Approved refunds will be processed within 14 days
• Refunds will be issued to the original payment method

9. Consumer Rights

Swiss Law:
Under Swiss consumer protection law, digital content that is immediately delivered and cannot be returned is generally exempt from standard withdrawal rights.

EU Customers (if applicable):
By purchasing and initiating the immediate generation and delivery of digital content, you explicitly agree to waive your right of withdrawal under EU Consumer Rights Directive Article 16(m).

You acknowledge that:
• The service begins immediately upon purchase
• Digital content is delivered immediately
• You waive your right to a 14-day cooling-off period

10. Modifications to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Effective Date." Your continued use of the Service constitutes acceptance of any changes.

11. Contact Us

For refund requests, questions, or concerns:
Email: info@memoraaa.com
Website: https://memorahouse.com

Please allow 5-7 business days for a response.